Cannot open particular Outlook items when offline error- Resolved

Summary: The content explains the mistake “Cannot open particular Outlook products when offline” in Outlook, reasons which make the appearance of the mistake and also the possible methods to resolve the mistake. This error makes MS Outlook OST files inaccessible towards the users. So, let’s bring.

Currently, Outlook continues to be acknowledged as probably the most broadly used email client within the organizations around the world. It saves all the details by means of OST and PST files. An OST file means offline storage table, that is a copy of Exchange server mailboxes in your local system. It reflects that OST files are produced only if MS Outlook is configured using the Exchange Server. But, sometimes, like other email clients, Outlook also throws some frequent errors.One particular error message is “cannot open particular Outlook products when Offline” which makes you cannot access OST files. With the blog, I’ll discuss about this error. So, let’s seek out the reason why with this error.

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Reasons which makes OST files corrupt

OST files may corrupt because of several reasons. Within this scenario, the mistake cannot open particular products when offline may be displayed and also the OST files become inaccessible towards the users. So, it’s important to discover the particular causes of the appearance of the mistake. A few of the reasons are listed as:

  • Network Failure
  • Power Failure
  • Abnormal termination of Outlook
  • Improper Handling
  • Corruption in file system
  • Adware and spyware and Virus Attacks
  • Broken Offline Folder

Techniques to trobleshoot and fix the mistake “Cannot open particular Outlook products when offline” Error

Whatever be the explanation for the mistake cannot open particular Outlook products when offline, there are lots of reliable means to fix repair it. Let’s discuss them.

#1 Rebuild the OST file from server

If you see corruption in OST files and encounter a mistake “cannot open particular Outlook products when offline”, the very first factor you need to do is delete the corrupted OST file and download it again in the Exchange Server. Next, it’s suggested to export data to PST file and delete the OST file. Further, import the PST file into new OST file with the aid of Import and Export wizard. This wizard avoid the duplicate contents within the PST file to become exported.

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First, visit File tab, click Open after which hit a click Import

Next, choose the Import from another program or file option after which click Next

Now, choose Outlook computer file (.pst) option in the listing of options after which click Next

Click Browse and look for the PST file you want to export

Choose the option Don’t import duplicates striking Next

Next, choose the folder that you need to import the information to under Select destination folder and then click Next

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Two Run the OST integrity tool

In Outlook 2007 and former versions, you can just use inbuilt scanOST.exe to solve the OST errors. Tactic to run it is really as follows:

click the scanost.exe to operate this Microsoft inbuilt utility.

Then, you’ll be requested to find the profile.

Now, pick the appropriate profile which contains the broken OST file.

The tool will prompt you to definitely either connect or work offline. Click connect.

Choose the options accordingly and then click the Repair error checkbox.

Finally, click the Begin Scan option.

Limitations of scanOST.exe

OST integrity tool i.e. scanOST has some types of limitations as:

ScanOST can deal with only minimal corruption in OST files. However, it does not fix severe corruption errors and issues within the file.

There’s a danger of information loss with this particular tool. So, it’s suggested to backup the OST file before using scanOST.exe application.

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#3 Conversion of OST to PST

For those who have used the above mentioned described manual methods but still facing “cannot open particular Outlook products when offline” error, the only real solution left would be to migrate your OST to PST extendable. With this, you can rely on another-party OST to PST Ripper tools. It’s a reliable and efficient tool that can make your Outlook emails on hand.


There are many reasons with the result that OST files get corrupted and be inaccessible towards the users displaying a mistake message “cannot open particular Outlook products when Offline”. Many reasons exist covered within this write down. Also, we’ve discussed three relevant techniques to repair OST file issue. You are able to undergo them according to your convenience.